(Full Disclosure: Headline applies to all of us…Including us here at Hacking Work…So it’s always important to seek out diverse views on any subject, and then make up your own mind.)
Information Week recently claimed, “Millennials Aren’t The Little Devils IT Imagines: Research suggests 20-somethings think highly of IT organizations and don’t flout IT conventions as often as some of us might expect.”
They cite new research by GigaOM Pro and IT support vendor Bomgar — (Warning: Go back to our headline, then look at what Bomgar does) — that suggests the Millennials have more respect for the IT organization than most of us give them credit for.
They cited that while about 80% of IT managers think Millennials’ tech expectations are very different than what they provide (…We agree!…), and up to one-third disregard corporate policies (…We found it to between one-third to two-thirds, when including all workers of all ages, an including all types of workarounds…) — yet only 10 out of 400 Millennials described their actions this way.
Does a fish describe being in water as being “different” or swimming in his own way as “disregarding Neptune’s policies”????
The data collection and interpretation still assumes a Corporate’s Way/Good, Not Corporate’s Way/Bad way of thinking.
Corporate CIOs: Your Ass is Still Grass
How about asking Millennials something like “Since childhood, is it normal and acceptable and good for you, when using any tech device, to quickly work around it if the device/system didn’t give you what you wanted immediately?”
They’d respond: “Duh. Of course. Workarounds are not ‘different.’ That’s just what we do. Whatever Corporate supplies us with will always be just a starting point. Then we take it from there.”
Also: Doesn’t it defy both logic and common sense to find that 80% of a group of people have different expectations from you than what you’re supplying…And then conclude that all is A-OK…No problems? There’s a lot more benevolent hacking going on out there than is captured by any IT vendor’s surveys!
Think long and hard about which lens you use when interpreting Millennials views and behaviors. Which lens you use could be the difference between a very engaged workforce and a very disengaged workforce.